The 3 Pillars of XOJET Aviation’s Safety Management System
Safety is without a doubt the most important consideration when choosing a private aviation provider. It can also be the most complex. There are myriad factors that go into a reliable safety management system, especially at XOJET Aviation.
XOJET Aviation has one of the most advanced, comprehensive safety management systems in the aviation industry, primarily because it adopts both a predictive approach and proactive approach.
“Every time a client steps onboard one of our jets or an aircraft from one of our partner fleets, we’re handling countless details behind the scenes to make sure they’re as safe as possible,” says XOJET Aviation Director of Safety Dan Ramirez.
XOJET Aviation has one of the most advanced, comprehensive safety management systems in the aviation industry, primarily because it adopts both a predictive approach and proactive approach. Rather than simply identifying existing safety concerns, XOJET Aviation’s predictive program uses data and comprehensive systems to anticipate potential future issues and handle them before they become concerns.
With the help of Ramirez, here’s an overview of the three main differentiators of XOJET Aviation’s safety philosophy.
1. Above-And-Beyond Safety Programs
The XOJET Aviation safety management system (SMS) is made up of three major programs. The first is FOQA, or Flight Operations Quality Assurance. The company’s fleet includes several aircraft that are used to analyze safety trends—every time one of these aircraft lands in a major maintenance base, the aircraft’s data is downloaded from the flight data recorder. “We use that data to develop safety recommendations based on how we’re actually flying the aircraft,” says Ramirez. This allows XOJET Aviation to proactively identify potential concerns and address them, ensuring that safety systems are constantly improving.
The second is LOSA, or Line Operational Safety Audit. With this program, select pilots conduct observations on the pilot next to them, systematically recording behavior and areas for improvement.
“You have the technical element with FOQA and the human element with LOSA, and so it’s not just what the aircraft is telling you, it’s also what the pilots are telling you,” says Ramirez. Together, these findings provide a full picture that XOJET Aviation uses to identify trends and develop new safety measures over time.
The third major program is the Aviation Safety Action Program, or ASAP. This program encourages honest communication on safety, because pilots can report issues without fearing official regulatory action. “The point of ASAP is to continuously make the operation better, not to go after pilots,” explains Ramirez. When pilots and operations team members are able to report problems without worrying about repercussions, matters are quickly and effectively brought to XOJET Aviation’s attention that allow it to improve the entire organization to benefit XOJET clients.
XOJET’s 3 Main Safety Programs: An Overview
Flight Operations Quality Assurance (FOQA): When certain aircraft in XOJET Aviation’s fleet land in a major maintenance base, information from the flight data recorder is downloaded and used to develop new and improved safety measures to avoid potential issues in the future.
Line Operational Safety Audit (LOSA): LOSA pilots conduct transparent observations on the pilot next to them, recording their behaviors and systems that could be improved upon.
Aviation Safety Action Program (ASAP): Pilots are able to report issues or concerns without fearing regulatory action, which encourages honest communication and helps identify concerns or system flaws.
Because XOJET Aviation’s aircraft are used on a much more regular basis than most private jets, the organization also relies on more advanced infrastructure to support this higher utilization (much like commercial airlines). XOJET Aviation performs rigorous scheduled maintenance programs that are more similar to a commercial airline’s programs than most corporate jet operators. Also due to these high levels of aircraft operation, XOJET Aviation uses maintenance providers that are familiar with high-utilization aircraft and operates best-in-class repair facilities.
XOJET Aviation performs rigorous scheduled maintenance programs that are more similar to a commercial airline's programs than most corporate jet operators.
Inspections are also implemented much more frequently than required by FAA regulation. In addition, XOJET Aviation uses an FAA-approved audit system that makes sure maintenance vendors, processes, and procedures are as effective as possible.
2. Setting and Sharing Best Practices in Safety
“Our approach to safety is more collaborative than competitive—this is the one area in our industry where we don’t compete,” says Ramirez. Meaning, all of XOJET Aviation’s advanced safety protocols are available to their operating partner fleets to use as an open resource, creating safer skies for everyone.
“If there’s a safety program that we have and we can provide to one our partners, I’ll be more than happy to support them,” says Ramirez. Just like open source software, it’s readily available for XOJET Aviation partners to use. “This doesn’t give us much financially, but it raises the bar on what we’re trying to do in safety.” (And makes the organization better overall.)
Furthermore, because XOJET Aviation’s network of Preferred Operating Partners uses these advanced safety management systems and predictive risk assessment practices, its fleet of partner aircraft is held to a similarly rigorous standard as the XOJET Aviation branded fleet.
XOJET Aviation also actively engages with aviation organizations including the FAA, the NTSB (National Transportation Safety Board), and the NBAA (National Business Aviation Association) safety committee to work toward higher standards across the industry.
“Out of these groups, regulation gets made and procedures get changed,” says Ramirez.
3. A “Just Culture” of Safety at Every Level
When it comes to safety, XOJET Aviation promotes a “just culture” approach at every level of the organization. Across several industries, the term “just culture” means there’s shared accountability among all team members—the goal is to put the focus on the organization’s systems and programs that are both for and by employees. In a just culture, employees are involved in pointing out system shortcomings, working toward improvements, and optimizing various systems as a collective unit.
This gives our employees full ownership over our safety programs as well as complete transparency, and that’s how you promote change from the inside.
Hence why XOJET Aviation’s safety review boards aren’t made up of managers, directors, or VPs—they’re managed by line operators. “This gives our employees full ownership over our safety programs as well as complete transparency, and that’s how you promote change from the inside,” says Ramirez.
Every department is represented (not just pilots), from XOJET sales, client services, and IT to human resources and operations, and each member has the same voting level. To be part of a safety review board, members go through a training program delving into safety management systems, risk assessments, and investigations to make sure safety practices are being followed (and that there’s zero tolerance for negligence when it comes to safety).
This bottom-up approach to safety is key to XOJET Aviation’s just culture. Because various operations teams are on the frontlines of the organization on a day-to-day basis, they have an in-depth vantage point, so XOJET Aviation fully empowers these team members to make changes.
Combined, these three pillars ensure that you can trust that safety is the top priority on each and every XOJET Aviation flight.
“Operational safety at XOJET Aviation means doing the right thing every single time, even when no one is watching,” says Ramirez. “How seriously you take safety, and how seriously you dedicate individuals to the area of flight safety, says everything about the quality of your operation.” XOJET Aviation is proud of its cutting-edge safety programs, and firmly believes that its safety management system is among the best in the industry.